We work with people to prevent disease, and therefore it is important to note the following:

1. Insurance does not cover preventative care.
2. We are not available for same-day acute emergency appointments, please call 911 or your primary care functional nutritionist.
3. We do not have a 24-hour answering service and do not take calls on weekends. If you need to be seen urgently or have a medical emergency you would need to visit an ER or urgent care center.

• Most lab tests ordered by a Kay Spears physician will be billed directly to your insurance by the lab.
• Some lab tests we offer as part of our functional medicine testing program may not be covered by insurance and in these cases you will be charged a fee for a particular test by the lab or through Kay Spears.
• The specific tests ordered will be personalized to you based on your initial evaluation with an Kay Spears functional nutritionist and may include blood, saliva, urine, or stool testing.
• We will make every effort to make you fully aware of any additional lab fees that may be incurred and to give you the opportunity to choose which lab tests you feel comfortable paying for.
• You are under no obligation to purchase any specialty testing.
• Should any lab results indicate you may need further testing you will be directed to continue your care with your primary care physician or a relevant specialist, or should you choose you may continue to work with your Kay Spears physician.
• At home test kits: If a lab test kit is mailed to you by Kay Spears, you will be charged the day the kit is mailed.
• If your particular insurance company only pays for blood work done at a particular lab facility like LabCorp, you must inform us of this in advance of having blood work done. Most insurance plans cover labs done by major national labs – however, including Bioreference, which is a lab often used by Kay Spears Health because of their favorable pricing policies for clients.